Privacy Policy

Dump Runners -Rubbish Removal Brisbane ("we", "us", "our") is committed to protecting your privacy. We're a Brisbane-based rubbish removal and resource recovery company, and we take the handling of your personal information seriously. This policy explains what we collect, why we collect it, and what we do with it.

We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

When you request a quote or use our services, we may collect the following personal information:

We only collect information that's necessary to provide you with a quote or deliver our services. We don't collect sensitive information like financial details, health records, or government identifiers.

2. How we use your information

We use your personal information for the following purposes:

• check_circle Providing quotes and responding to your enquiries
• check_circle Scheduling and completing your rubbish removal job
• check_circle Sending you SMS updates about your booking (e.g. confirmation, on-the-way notifications)
• check_circle Following up after the job to make sure you're happy
• check_circle Improving our services and understanding what our customers need

We won't use your information for marketing unless you've opted in, and we'll never sell your data to anyone. Full stop.

3. Third-party services

We use a small number of trusted third-party services to run our business. These providers may process or store your data on our behalf:

Each of these providers has their own privacy policies and security practices. We've chosen them because they take data protection seriously. We don't share your information with any other third parties unless required by law.

4. Cookies and tracking

We're upfront about what runs on this site. Tools may be used to measure ads we run on Google and Microsoft and improve the site. None of them receive your name, email, address, or phone number except where you submit it via the quote form.

Opting out: you can block analytics tools via your browser's tracking-protection settings, or via Google Ads and Microsoft Advertising ad-settings. Blocking them won't affect your ability to use the site.

We don't use Facebook Pixel, TikTok Pixel, or other social-network trackers. We don't sell your data to anyone, ever.

We may use Google Ads and Google Analytics to understand website performance, measure advertising effectiveness, and improve our services.

5. Your rights under the Australian Privacy Act

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

To exercise any of these rights, just get in touch with us using the contact details below. We'll respond within 30 days.

6. Data storage and security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure. Your data is stored securely using the third-party services listed above, each of which maintains industry-standard security practices including encryption in transit and at rest.

Some of these services store data on servers outside Australia (primarily the United States). By using our services, you acknowledge that your data may be transferred to, and stored in, countries outside Australia. These providers comply with data protection standards comparable to Australian requirements.

We only keep your data for as long as we need it to provide our services or meet our legal obligations. When it's no longer needed, we delete it.

7. Contact us

If you have any questions about this privacy policy, want to access or correct your information, or have a complaint, get in touch:

8. Changes to this policy

We may update this privacy policy from time to time. If we make significant changes, we'll update the "Last updated" date at the top of this page. We encourage you to check back occasionally. Continued use of our website or services after changes are posted means you accept the updated policy.